1. Information We Collect

1.1 Information You Provide

When you contact us or submit an inquiry, we may collect information such as:

• Your name, company name, business email address, telephone number, or WhatsApp number.
• Your country, target market, and product categories of interest.
• Estimated order quantity, formula preferences, packaging requirements, and project descriptions.
• Reference materials or other information that you choose to include in your message.
• Records of our communications with you.

Please do not submit sensitive personal information through our inquiry forms unless it is necessary for your business request.

1.2 Information Collected Automatically

When you use our website, our systems and service providers may automatically collect limited technical information, including:

• IP address, browser and device type, and operating system.
• Pages visited, referring page, and date and time of access.
• General location derived from an IP address.
• Cookie identifiers and similar technical information.

This information may be collected through server logs, essential cookies, security tools, performance tools, and analytics services where enabled.

1.3 Product Catalog Information

We currently use WooCommerce to organize and display our B2B product catalog. Products shown on the website may be available for private label development, branded wholesale, made-to-order production, or stock inquiry.

The website is not currently intended to process online retail payments. Product availability, minimum order quantities, specifications, quotations, and commercial terms are confirmed separately through business communication.

2. How We Use Information

We may use collected information to:

• Respond to product and manufacturing inquiries.
• Understand product, formula, packaging, quantity, and market requirements.
• Assess project feasibility and recommend suitable product or packaging directions.
• Prepare quotations and project proposals.
• Communicate about samples, production, packaging, quality requirements, and delivery arrangements.
• Maintain business and inquiry records.
• Operate, secure, troubleshoot, and improve our website.
• Detect spam, fraud, misuse, or technical threats.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications when you have provided consent or when otherwise permitted by applicable law.

We do not use inquiry information to make automated decisions that produce legal or similarly significant effects.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• Steps requested before entering a contract, such as reviewing an inquiry or preparing a quotation.
• Performance of a contract, when we provide agreed services.
• Legitimate interests, including responding to business inquiries, maintaining business relationships, securing our website, and improving our services.
• Consent, particularly for optional marketing communications and non-essential cookies where required.
• Legal obligations, including accounting, regulatory, and lawful disclosure requirements.

You may withdraw consent at any time where processing relies on consent. Withdrawal does not affect processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use:

• Essential cookies required for website operation, security, forms, and basic functionality.
• Preference cookies that remember selected settings.
• Performance or analytics cookies, if enabled, to understand website usage.
• Marketing cookies, if enabled and permitted, to measure or support advertising activities.

Where required by law, non-essential cookies will be used only after consent. You may manage cookies through our cookie banner, where available, or through your browser settings. Blocking some cookies may affect website functionality.

5. How We Share Information

We do not sell personal information.

5.1 Website and Technical Service Providers

We may use providers that support website hosting, WordPress functionality, form processing, email delivery, product catalog management, caching, optimization, security, spam prevention, analytics, or consent management.

5.2 Business Service Providers

When necessary for a genuine project, relevant information may be shared with providers or partners involved in formula or packaging evaluation, sample preparation, manufacturing coordination, quality or compliance support, logistics, delivery, or professional advice. We only share information reasonably necessary for the relevant purpose.

5.3 Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws or legal processes, protect our legal rights and systems, or investigate suspected fraud, abuse, or security incidents.

5.4 Business Changes

Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of a business, subject to applicable legal requirements.

6. International Data Transfers

Aimetron serves international business customers and operates from China. Our website providers or business partners may process information in countries other than the country where you are located. Where required, we take reasonable steps to use appropriate contractual, organizational, or legal safeguards for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, maintain an active or potential business relationship, perform agreed services, and keep records required for legal, tax, accounting, security, or dispute-resolution purposes.

Marketing preferences may be retained until you unsubscribe or withdraw consent. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no website, transmission method, or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain processing.
• Object to certain processing, including direct marketing.
• Withdraw consent where processing relies on consent.
• Request a portable copy of certain information.
• Lodge a complaint with an appropriate data protection authority.

We may need to verify your identity before completing a request. Certain rights may be limited by applicable legal exceptions.

10. Marketing Communications

We may send product, service, or company updates only where permitted by applicable law. You may stop marketing emails by using the unsubscribe link, where provided, or by contacting us.

Even after opting out of marketing, we may continue sending non-promotional communications relating to an inquiry, quotation, project, order, or legal requirement.

11. Third-Party Links

Our website may link to external websites or services. We are not responsible for the privacy or security practices of third parties. We encourage you to review the privacy policy of any external website before providing information.

12. Children's Privacy

Our website and services are intended for businesses and professional buyers and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, technologies, legal requirements, or service providers. The revised policy will be posted on this page with a new “Last Updated” date. Where required, we will provide additional notice or obtain consent.

14. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or our use of personal information, contact us using the information below. Please use the subject line “Privacy Request”.